Effective Date: April 9, 2026
This Refund and Returns Policy (“Policy”) governs the return, refund, and exchange of products purchased through the TM Print S A S de CV online store located at www.tmprintstore.com. By making a purchase on our website, you agree to be bound by the terms of this Policy.
Please read this Policy carefully. We wish to highlight from the outset that refunds will not be issued without the prior return of the product in question. We do not offer refund-only (“refund without return”) resolutions under any circumstances. All refunds are contingent upon the item being returned to us and meeting the conditions outlined below.
Contact Information for Returns & Refunds:
- Company: TM Print S A S de CV
- Website: www.tmprintstore.com
- Returns Inquiry Email: ventasnear@tmprintstore.com
- Address for Returns: Avenida 11 542, Col. Cuzamil, 77667 Cozumel, Quintana Roo, México
- Customer Service Phone: +52 33 2681 8289
1. Return Eligibility & Timeframe
We want you to be completely satisfied with your purchase of our desk tools, organizers, lamps, and other desktop gadgets. To be eligible for a return and subsequent refund, your item must meet the following criteria:
- 30-Day Window: You have 30 calendar days from the date you receive the item to initiate a return.
- Unused & Unopened Condition: The item must be in its original, unused, and unopened condition, with all original tags, packaging, and accessories intact.
- Original Packaging: The product must be returned in its original manufacturer’s box or packaging to protect it during transit.
- Proof of Purchase: You must provide your original order number or a valid proof of purchase (email confirmation, invoice).
Non-Returnable Items:
- Items that are damaged due to customer misuse, improper handling, or accident.
- Products that have been used, altered, assembled, or are not in their original condition.
- Any item not in its original packaging or missing components, manuals, or parts.
- Gift cards or downloadable software products.
- Items marked as “Final Sale” or “Clearance” on the product page at the time of purchase.
2. The Returns Process (Step-by-Step)
A return and refund request must follow this official process. Sending an item back without following these steps may result in significant delays or our inability to process your refund.
- Initiate a Return Request: Within 30 days of delivery, contact our customer service team via email at ventasnear@tmprintstore.com with your order number and details about the product you wish to return. Please specify the reason for the return.
- Receive Return Authorization (RMA): Our team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns sent without a valid RMA number will not be accepted.
- Pack and Ship the Item: Securely pack the item in its original packaging, include all accessories, and place the RMA number clearly on the outside of the package. You are responsible for the cost and risk of returning the item unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and retaining the proof of postage.
- Ship to Our Facility: Send the package to our designated returns address:TM Print S A S de CV – Returns Department (RMA: [Your Number])
Avenida 11 542, Col. Cuzamil,
77667 Cozumel, Quintana Roo, México - Inspection & Processing: Once we receive your return, our quality control team will inspect the item to verify it meets our return conditions. This process typically takes 3-5 business days after the parcel is received.
3. Refund Policy (After Return is Received & Approved)
CRITICAL POLICY POINT: REFUNDS ARE ISSUED ONLY AFTER THE ITEM IS SUCCESSFULLY RETURNED TO OUR WAREHOUSE AND PASSES INSPECTION. We do not process partial or full refunds before receiving the product.
- Approved Returns: Upon successful inspection, your refund will be processed. The refund will be issued to the original payment method used for the purchase.
- Timing: Please allow 5-10 business days for the refund to appear in your account after we have approved it. Processing times depend on your bank or payment provider.
- Refund Amount: The refund will be for the purchase price of the product(s). Original shipping and handling fees are non-refundable, except in cases of our error.
- Non-Approved Returns: If the returned item does not meet our eligibility criteria (e.g., used, damaged, missing parts), we will contact you. You may choose to have the item shipped back to you at your expense, or it will be donated/recycled after a notification period.
Exchanges: To exchange an item for a different product, you must follow the standard return process for the original item. Once the return is received and approved, you can place a new order for the desired item. We do not facilitate direct “swap” exchanges.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect (we shipped the wrong product):
- Contact our customer service at ventasnear@tmprintstore.com within 7 days of delivery.
- Provide your order number and clear photos/video showing the damage, defect, or the incorrect item received.
- We will evaluate the case and, once confirmed, provide a pre-paid return shipping label for the item or arrange a carrier pickup at our expense.
- Upon receipt of the faulty/wrong item, we will, at your choice:
- Ship a replacement of the correct/functional item immediately, or
- Process a full refund (including original shipping costs) to your original payment method.
Important: This policy for faulty/wrong items is separate and does not apply to simple change-of-mind returns, which are subject to the standard return shipping charges as noted in Section 2.
5. Cancellations
You may cancel your order if it has not yet been processed for shipping. Please contact us immediately at ventasnear@tmprintstore.com with your order number. If the order has already entered the shipping pipeline, cancellation may not be possible, and you will need to follow the standard return process upon receipt.
6. Contact & Questions
For any questions regarding this Refund and Returns Policy, or to initiate a return, please contact our dedicated support team:
Email: ventasnear@tmprintstore.com (Preferred method for returns)
Phone: +52 33 2681 8289
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM (Central Time)
We are committed to resolving any issues fairly and efficiently. Please have your order information ready when you contact us.
Policy Updates: TM Print S A S de CV reserves the right to modify this Refund and Returns Policy at any time. The policy effective date will be updated accordingly on our website. Changes will not apply retroactively to purchases made under a previous policy version.